Order Cancellation Policy

We request our esteemed clientele to kindly review our cancellation framework prior to completing a purchase. Since our production line involves both ready-to-wear pieces and customized tailoring, cancellations are regulated under the boundaries detailed below.

1. Customer-Initiated Cancellations

• Pret / Ready-to-Wear Pieces: You can request cancellation within 12 to 24 hours of placing your order, provided it has not yet been processed or handed to our logistics partners.
• Custom-Stitched & Made-to-Measure Orders: Once a custom order is confirmed, our stitching studio typically begins fabric cutting and tailoring within 24 hours of confirmation. Cancellation is not permitted once production has started, even within the standard 24-hour window.
• Once a shipment tracking ID is generated or the package leaves our Faisalabad hub, cancellations are locked, and our standard Exchange Policy will apply instead.

2. Studio-Initiated Cancellations

Maira Kashif reserves the right to decline, cancel, or withhold any order under exceptional circumstances, including but not limited to:

• 🚫 Inventory Adjustments: The selected textile or article becomes unavailable due to sudden stock depletion.
• 🚫 Systemic Discrepancies: Incorrect pricing or data inaccuracies displayed on the website.
• 🚫 Verification Integrity: Failure to authorize payment, fraudulent order details, or no response to our manual order confirmation calls/WhatsApp messages.

3. Reversals & Assistance

In the rare event that our studio initiates a cancellation on a prepaid order, our support desk will contact you immediately, and the full amount will be credited back to your original payment method.

4. Need to Cancel an Order?

If you’ve accidentally placed an order or selected the wrong size, contact our support team immediately, before it enters production:

📧 Email Desk: [support@mairakashif.com]

📱 Direct WhatsApp Helpline: +92 315 1165456 (fastest way to request cancellation)