Returns & Exchange

Thank you for choosing Maira Kashif. We take immense pride in the craftsmanship of our pret and occasion wear. To ensure fairness and absolute transparency, our studio operates under the strict policy detailed below.

⚠️ Mandatory Unboxing Video Requirement

To safeguard against transit damage or fulfillment errors, all customers must record a continuous, unedited video while opening their parcel for the first time.

  • The video must clearly show the courier label, the sealed packaging being opened, and the full inspection of the clothing.
  • No return, exchange, or missing item claim will be entertained under any circumstances without this video proof.

1. No Monetary Refunds

Maira Kashif follows a strict no-cash-refund policy. All approved disputes or eligible claims will be resolved solely through item replacements or store credit vouchers — except in the exceptional cases outlined in Section 4 below.

2. Exchange Eligibility & Window

You can initiate an exchange request within 7 days of accepting delivery. To qualify for a size replacement or substitute article, the garment must be:

  • Completely unworn, unwashed, and free of any fragrance or stains.
  • Kept in its original brand packaging with all designer tags and labels intact.
  • Accompanied by your official order number or digital invoice.

3. Exclusions & Non-Returnable Items

  • Custom-Stitched & Made-to-Measure Outfits: Garments altered or customized to your specific sizing requirements cannot be exchanged or returned for reasons of size, fit, or personal preference. (See Section 4 for the one exception — verified manufacturing defects.)
  • Promotional & Sale Items: Outfits bought during seasonal clearance drops, promotional sales, or via discount codes are considered final sale and cannot be exchanged.
  • Visual Variations: Minor variations in color tone or embroidery texture caused by studio lighting or individual mobile screen settings do not qualify as manufacturing defects.

4. Exceptional Refund Cases

Monetary reversals are highly exceptional and only executed if:

  • An article becomes entirely out of stock after a prepaid order is verified.
  • A major structural manufacturing flaw is verified via your unboxing video and a replacement piece cannot be produced. This exception also applies to custom-stitched and made-to-measure items, provided the defect is a genuine manufacturing fault and not related to size or fit preference.
  • Approved reversals for digital payments can take up to 15 business days to clear through your banking provider.

5. How to Submit a Claim

If you receive an incorrect or structurally damaged article, please connect with our studio helpdesk within the 7-day window:

  • 📱 WhatsApp Resolution: +92 315 1165456 (fastest way to share your unboxing video)
  • 📧 Email Support: [support@mairakashif.com]

Note: Return courier charges for shipping the item back to our Faisalabad production hub are the customer’s responsibility, unless the dispatch error was entirely from our studio’s side.

6. Processing Time

Once your returned package reaches our facility and passes quality inspection, your exchange or replacement piece will be dispatched within 5 to 7 working days.